Privacy policy

PRIVACY POLICY

This Policy describes how we collect and use your data when you use the cupocoin.com website, theapp.cupocoin.com web application and the “Cupo” mobile application available for download on Google Play and the App Store (“Service”).

1. What data do we collect?

Sign up and account

When you first launch the web application or mobile application, you register an account and enter the following data:

• Name;
• Email;
• Password.

In your account settings, you can link your crypto-exchange accounts on trading platforms using the private and public keys from your crypto-exchange accounts. In addition, you can choose to receive notifications and communications through your social media accounts, in which case we will necessarily gain access to the associated account data (username, phone number).

Linking an account on a trading platform

When you link your crypto-exchange account on a trading platform using the private and public keys, we automatically gain access to:

• the history of your transactions on the trading platform, including open orders;
• balance data of your crypto-exchange account on the trading platform.

Account usage

When you use your account, we collect and store the following information:

• the state of your account balances;
• history of deposits and withdrawals from your account.

Contacting our support

When you contact our support team, we gain access to your contact information (name, email) in order to respond to your request or receive feedback on our Service.

Usage data

When using the website or web application, we automatically collect usage data (log files). This data may include IP address, browser type, operating system and other information about your use of the website or web application, such as the pages you viewed, the time you viewed them, and the links you followed.

When you use a mobile application, we may automatically collect data about your device, including the type of device, operating system, and your IP address.

Usage data is anonymous and is not linked to your personal data.

2. Third-party SDK and API

Our Service does not use third-party SDK and API.

3. Data transfer and applicable law

We process data in accordance with data protection and retention laws in countries (regions) where we offer our software products and services or have tax and other legal obligations.

We do not distribute or disclose your data to anyone, except as provided for in this Policy, or when required by applicable law or international agreements.

We do not sell your data to third parties under any circumstances.

4. On what grounds and for what purposes we process your data

Contractual obligations

We process your data in order to fulfill the contract under which you use our software products (see Terms of Use).

Our legitimate interests

We may process your data in order to comply with authorities or assert and defend our legal claims, as well as to restrict or prevent illegal actions of our users.

We process your data in order to respond to your requests, inquiries and comments; improve our apps and services; analyze user interaction with our website and applications for internal business processes (including generating statistics; identifying and fixing errors and failures; testing and researching our software products), as well as ensuring the security of our services and systems.

We also have the right to transfer your data to our successors in the event of a full or partial sale of our business to the extent permitted under the applicable law.

Statutory obligations

We may transfer your data (including to other countries) at the request of government agencies and officials and in the performance of other legal obligations in accordance with applicable laws and international agreements. We may also be responsible for storing and verifying your data for a certain period of time, when provided for by applicable law.

Your consent

We process your data on the basis of your consent to receive advertising and newsletters by email, to the address provided during registration. Advertising and newsletters may relate to updates, changes to subscription terms, and specific features and enhancements of our software products and services.

You have the right to revoke your consent to receive the newsletter at any time by sending a request by email (see the Contacts section).

In the settings of your account on the Service, you can choose to receive advertising and newsletters through your social network accounts. You can at any time unsubscribe from receiving the newsletter through your social media accounts by changing the corresponding account settings on the Service.

5. How long do we retain your data?

We take various measures to protect your data. We use encrypted channels to collect and transfer your data, and also restrict access to your data by unauthorized persons.

We have the right to retain your data for as long as required by the purposes of their processing listed in this Policy, or as long as we are subject to legal requirements for retaining and validating your data for a determined period of time.

6. Your data rights

You have the right to know if we are processing your data and, if so, which data.

You can correct inaccurate information about yourself, as well as complete information about yourself that is incomplete, in your account settings.

You can also request the deletion of your account along with the data related to it.

You may have other rights in relation to your data under applicable law. To exercise your rights, please contact us by email (see section “Contacts”).

7. Children’s data

We do not directly collect data from anyone under the age of 18. If we learn that we have inadvertently obtained personal data from a person under the age of 18, we will immediately take reasonable steps to delete or anonymize their personal data as soon as possible.

For any such questions, legal representatives of such a person can contact us by email (see the “Contacts” section).

8. Third-party websites

We are not responsible for the content of third party websites and services, links to which may be placed on our Service. The placement of such links does not mean that we guarantee the safety of third-party sites and services or the accuracy and reliability of the content posted on them.

We do not control the processing of personal data on third-party sites and services, since we do not own them. Please read the legal information on third-party sites and services carefully before using them.

9. Payment processing

Your payments are processed using third party service providers PayPal. We do not collect, store or process your payment information.

More information is available at the links:

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

10. Cookies

Our services and software products do not use cookies.

11. Changes to this Policy

We may make changes to this Policy from time to time. We will notify you of the most significant changes. You will also be able to see when the Policy was last changed by the date of the last change in the Policy heading. Any changes to this Policy come into force from the moment they are posted at the link  https://cupocoin.com/privacy-policy/. Further use of our site, applications or software products after the publication of changes means your acceptance of the new version of the Policy.

12. Contacts